★★★★★
Cleanify responded so quickly when our ceiling started leaking. The team was professional, explained everything clearly, and got our home dry fast. The documentation made our insurance claim straightforward.
24/7 Emergency Response
Emergency Water Damage Restoration in Tauranga
Regain Control Before the Damage Spreads. Fast response support for leaks, burst pipes, flooding, and water-damaged properties across Tauranga and the Bay of Plenty. Call us now so we can understand the situation and confirm the next available response team.
IICRC Certified
SiteWise Gold
20+ Years Experience
Fast Response
Water Damage Happening Now? Take These Steps First.
Before our team arrives, these six steps will limit the damage and keep you safe. Do what you can without putting yourself at risk.
1
Stop the Source if Safe
Turn off the mains water supply if the flooding is from a burst pipe or plumbing failure. If you are unsure where the shutoff is, call a plumber while you call us — do not waste time trying to find it on your own.
2
Avoid Electrical Hazards
Switch off power at the fuseboard to any area that has water in it before entering. Do not walk into standing water near electrical outlets, appliances, or wiring. If there is any doubt about electrical safety, do not enter the space.
3
Keep Away From Contaminated Water
Water from sewage backup, overflowing drains, or outdoor flooding contains bacteria and pathogens that are genuinely dangerous. Keep children and pets away from the affected area and avoid contact without gloves and protective clothing.
4
Move Valuables if Safe
Lift furniture, rugs, and important belongings away from the water if you can do so without risk. Elevate what you can off wet flooring. Do not put yourself in danger to save replaceable items.
5
Take Photos
Before you move or clean anything, photograph and video every affected area thoroughly. Record standing water, damage to walls, flooring, furniture, and contents. This documentation is essential for your insurance claim and must be done before any restoration work begins.
6
Call for Support
Call Cleanify on 020 4010 0480. Tell us what happened, whether water is still entering the property, and where the property is located. We will confirm the next available response team and give you specific advice for your situation while we are on our way.
Safety first: Call 111 if there is an immediate danger to life from structural collapse, electrical hazard, or contaminated floodwater. Do not re-enter an unsafe building.
Flood & Water Damage Restoration Services
Comprehensive restoration solutions to get your property dry, safe, and back to normal. We handle the full job from first extraction through to final documentation — so you deal with one team, not four different contractors.
Emergency Water Extraction
Standing water spreads faster than most people expect. Within hours it is under flooring, inside wall cavities, and saturating structural materials. We use high-capacity extraction equipment to remove water as fast as possible.
- Immediate response — team confirmed when you call
- High-capacity extraction for large areas
- Works on carpet, hard floor, subfloor, and crawl spaces
- Stops water spread into adjacent rooms and cavities
Carpet Drying & Restoration
Wet carpet that is not dried correctly within 24–48 hours will grow mould, and wet underlay holds moisture long after the surface feels dry. We lift, dry, and assess carpet and underlay separately.
- Carpet lifted and dried on both faces
- Underlay assessed and replaced where saturated
- HEPA vacuuming of subfloor before carpet is relaid
- Antimicrobial treatment applied to all affected areas
Structural Drying & Dehumidification
Water inside walls, ceilings, and floor substrates cannot be removed by extraction alone. It requires sustained, calibrated structural drying using industrial air movers and LGR dehumidifiers.
- Industrial LGR dehumidifiers — placed and monitored daily
- Air movers positioned to maximise drying airflow
- Drying plan adjusted based on daily moisture readings
- Completion confirmed when target levels are reached
Moisture Inspection & Monitoring
Moisture you cannot see is the most dangerous kind. Water migrates through walls, under flooring, and into cavities that look dry on the surface. We use professional moisture meters and thermal imaging.
- Calibrated moisture meters on all surfaces
- Thermal imaging identifies hidden wet areas
- Daily readings documented for you and your insurer
- Drying confirmed complete when targets are reached
Mould Remediation & Prevention
Mould can begin growing within 24–48 hours of water damage in Tauranga's humid climate. We assess for mould on every water damage job and include antimicrobial treatment as part of the restoration process.
- Mould assessment included in all water damage jobs
- Antimicrobial treatment applied to all surfaces
- HEPA air scrubbing where mould spores are present
- Post-remediation inspection confirms clearance
Sanitisation & Disinfection
Any water damage involving grey or black water — sewage, drain overflow, or floodwater that has sat for 48 hours or more — requires full sanitisation of every surface the contaminated water contacted.
- Hospital-grade antimicrobial and antifungal products
- Full PPE worn for Category 2 and 3 jobs
- All contaminated porous materials removed safely
- Written sanitisation report provided
Storm & Floodwater Cleanup
Coastal suburbs including Papamoa Beach, Mount Maunganui, and Waihi Beach are particularly exposed to storm surge and flash flooding. Stormwater is classified as Category 2 or 3 depending on contact.
- Rapid deployment for storm event flooding
- Water assessed and treated as contaminated where required
- Debris removal and full property assessment included
- Insurance coordination from day one
Burst Pipe Cleanup
A burst pipe can release hundreds of litres of water into a property within minutes — often overnight or while the property is empty. Fast extraction and immediate drying set-up minimise the total damage.
- Immediate extraction to stop further spread
- Full moisture map of affected area before drying
- Documentation for insurance claim from day one
- Coordination with your plumber and insurer
Appliance Overflow Cleanup
Washing machine hose failures, dishwasher leaks, and hot water cylinder overflows are among the most common water damage events in New Zealand homes — generally covered by home insurance.
- Extraction and drying in the same visit as assessment
- Category confirmed on arrival — rate applied accordingly
- Insurance documentation from day one
- Typically resolved within 3–5 days
Commercial Water Damage Response
Water damage in a commercial property means lost trading time on top of structural repair. Cleanify holds SiteWise Gold accreditation for managed commercial buildings and FM-managed facilities.
- Priority response for commercial properties
- After-hours and weekend work available
- SiteWise Gold accredited for managed buildings
- Documentation for business interruption claims
Sewage & Contaminated Water Response
Sewage backup is one of the most serious water damage events. It is classified as Category 3 — black water — requiring full containment, removal of porous materials, and deep sanitisation.
- Full containment barriers established before work
- All contaminated porous materials removed and disposed
- Hospital-grade sanitisation of all surfaces
- Written clearance documentation on completion
Odour Treatment
Water damage from sewage, flooding, or slow leaks leaves persistent odours that do not disappear with drying alone. The source is bacterial and fungal contamination embedded in material structure.
- Odour neutraliser applied to all surfaces post-drying
- Air scrubbing removes airborne odour particles
- Effective on sewage, mould, and standing water odour
- Final odour check before the job is signed off
Why Choose Cleanify for Water Damage Restoration in Tauranga
There are several water damage operators in the Bay of Plenty. Here is what makes the choice straightforward when your property is underwater and every hour counts.
IICRC Certified Technicians
Our technicians hold IICRC certification — the internationally recognised standard used by insurers, body corporates, and facility managers. Every restoration job is carried out to documented, auditable standards.
24/7 Emergency Response
Water damage does not happen between 9am and 5pm. We operate around the clock across Tauranga and the Bay of Plenty. When you call, we confirm the next available team and give you immediate advice.
Clear, Upfront Pricing
Our full rate card is on this page. No hidden extras added after arrival. For contaminated water jobs, we confirm the rate before starting. What we quote is what you pay.
Advanced Restoration Equipment
Industrial LGR dehumidifiers, high-capacity truck-mounted extractors, air movers, moisture meters, and thermal imaging. We use professional-grade equipment — not hire machines — on every job.
Insurance Documentation
We provide everything your insurer needs: written assessment reports, daily moisture logs, photographic evidence, and itemised completion certificates. We can communicate directly with your loss adjuster.
Mould Cleaning & Removal Support
Mould can begin growing within 24–48 hours of a water event in Tauranga's humidity. We assess for mould on every water damage job and include antimicrobial treatment as a standard step.
Tauranga & Bay of Plenty Coverage
We are based in Tauranga and service the full district plus surrounding Bay of Plenty — Mount Maunganui, Papamoa, Bethlehem, Ōmokoroa, Katikati, Te Puke, Waihi Beach, and beyond. Response team confirmed when you call.
Understanding Your Water Damage — Categories & Classes
Not all water damage is treated the same way. The contamination level of the water and how far it has penetrated into building materials both affect the restoration approach, the equipment required, the expected timeline, and the pricing.
Water Contamination Categories
The category of water determines what protective measures are needed, whether materials can be dried in place or must be removed, and which pricing rate applies.
1
Category 1
Clean Water
Source
Burst pipes, rain, overflowing bath
Rate
$22 per sqm
Porous materials can often be dried in place.
2
Category 2
Grey Water
Source
Washing machines, dishwashers, stormwater
Rate
$33–$55 per sqm
Antimicrobial treatment required.
3
Category 3
Black Water
Source
Sewage, river flooding, water standing 48hrs+
Rate
$33–$55 per sqm
All porous materials removed. Full sanitisation.
Important: Category and class are assessed by our technicians on arrival. Do not attempt to handle Category 2 or 3 water without protective equipment. If in doubt, keep clear and call us.
Transparent Pricing
Water Damage Restoration Pricing — Tauranga
All prices exclude GST. Final cost confirmed after on-site assessment. No hidden charges — what we quote is what you pay.
Water Extraction
$22
per sqm
Extraction, cleaning & sanitising
Min charge $330 (15sqm)Dehumidifier Hire
$109
per night
Commercial-grade unit
Air Blower Hire
$43
per night
Carpet & floor dryer
Site Visit
$88
per visit
Inspection or delivery/pickup
Contaminated Water (Cat 2 & 3)
Grey / Black Water
$33 – $55 per sqm
After-Hours Surcharge
+$11 per sqm
Cancellation Fee
$330
Drying Timeframes
Carpet drying: 2–3 days. Other surfaces: 5+ days depending on damage class. Daily technician visits during recovery.
Complex Properties
Difficult access, multiple rooms, or high contamination: +25% surcharge. Confirmed before work begins.
May Also Apply
Browning treatment, material disposal, antimicrobial treatment, carpet repair — confirmed and agreed before work.
Insurance Claims: We provide full documentation for your insurer including photos, moisture readings, and itemised invoices. Most residential claims are processed within 2 weeks of job completion.
Our Water Damage Restoration Process
From the moment you call to the day we sign off the job, every step is documented and shared with you. Most residential restoration jobs are resolved within 5–7 days depending on damage class and materials.
1
Call for Urgent Support
Call 020 4010 0480 and tell us what happened, whether water is still entering, and where the property is. We confirm the next available team and give you immediate advice on what to do and what to avoid while we are on our way.
2
Make Safe & Assess
On arrival we review all affected areas, establish the water source and category, and identify any safety hazards. Excess water is extracted and suitable restoration equipment is confirmed. Initial insurance documentation is completed at this stage.
3
Extract Water & Begin Drying
Standing water is removed using high-capacity extraction equipment. Carpet is lifted where required. Drying equipment — air movers and LGR dehumidifiers — is set up and calibrated to the materials present and the damage class.
4
Monitor Moisture & Document Progress
Moisture levels are checked daily using calibrated meters on all affected surfaces. Readings are recorded and the drying plan adjusted as needed. This daily log forms the moisture documentation your insurer requires.
5
Clean, Treat & Complete
Once drying targets are reached, antimicrobial treatment, sanitisation, and odour neutralisation are applied based on the water category. A final inspection confirms all areas have reached safe moisture levels. A written completion report is provided.
Need Documentation for Your Insurer?
We provide photos, moisture readings, and a detailed written record of all restoration work completed — in the format required by most New Zealand insurers. Clear, professional documentation from day one makes the claims process significantly smoother and faster.
What We Provide for Your Insurance Claim
- Written assessment report on arrival — damage category, class, and affected areas documented
- Photographic evidence before work begins — date and time stamped
- Daily moisture log with calibrated meter readings on all affected surfaces
- Equipment placement records and drying timeline
- Post-restoration clearance report confirming target moisture levels reached
- Itemised invoice in the format required by most NZ insurers
- Direct communication with your loss adjuster or insurance assessor on request
What NZ Home Insurance Typically Covers
New Zealand home insurance generally covers sudden and accidental water damage. The distinction between sudden damage (covered) and gradual damage (typically excluded) is the most important thing to understand before making a claim.
Burst Pipe — Sudden Failure
Covered as sudden accidental damage
Gradual pipe deterioration
Appliance Overflow
Typically covered
Pre-existing known fault
Storm Flooding / Roof Leak
Weather event clause covers this
Roof in poor condition pre-event
River Flooding / Tidal Inundation
Depends on policy — check wording
Often excluded from standard policies
Emergency Extraction Costs
Covered — prevents further damage
Delay in action or reporting
Important: Notify your insurer before restoration work begins where possible. Emergency mitigation steps — such as extraction to prevent further damage — are typically covered even before the claim is formally lodged. Call your insurer immediately after calling us.
Customer Reviews
What Our Flood Restoration Customers Say
★★★★★
Highly recommend Cleanify. They helped us after a burst pipe and worked directly with our insurer. Excellent service and communication the whole way through.
★★★★★
Our laundry flooded after heavy rain. Cleanify were on site quickly and minimised the downtime completely. The drying was done exactly within the timeframe they quoted.
Service Areas
Flood Restoration Across the Bay of Plenty
Based in Tauranga, we respond to water damage emergencies across the entire Bay of Plenty. 24/7 callouts, most locations within the hour.
Tauranga
Mount Maunganui
Papamoa
Bethlehem
Greerton
Otumoetai
Pyes Pa
Te Puke
Whakatane
Omokoroa
Gate Pa
Tauriko
Matua
Tauranga CBD
Minden
Te Puna
Maketu
Katikati
Pukehina Beach
Not listed? We likely cover your area — call to confirm.
Water emergency? We respond 24/7.
Call 0204 010 0480Frequently Asked Questions — Flood & Water Damage Restoration Tauranga
How soon can you respond to water damage in Tauranga?
We confirm a response team when you call, around the clock, 24/7. Across Tauranga city and most Bay of Plenty locations, we aim to have a team on the way within the hour of your call. The sooner extraction starts, the less total damage — calling immediately is the most important thing you can do.
What should I do before your team arrives?
Stop the water source if it is safe to do so. Switch off power in the affected area at the fuseboard if safe. Keep children and pets away from the water. Take photos and video of everything before you move anything. Do not use a household vacuum on standing water. Call us and we will talk you through the rest.
How long does the drying process take?
Drying carpet with dehumidifiers and air dryers typically takes 2 to 3 days. Other building surfaces such as walls, subfloor, and concrete may take 5 days or more. A Class 3 event affecting multiple rooms and structural materials can take 7–10 days. We confirm a realistic timeline when we assess on arrival and update you daily throughout.
How much does water damage restoration cost in Tauranga?
Water extraction, cleaning, and sanitising is priced at $22 per sqm with a minimum charge of $330 (15 sqm). Dehumidifier hire is $109 per night, air blower/carpet dryer hire is $43 per night, site inspections are $88 per visit, and drying equipment delivery and collection is $88 per visit. For contaminated water (Category 2 or 3), the rate is $33–$55 per sqm. After-hours extraction attracts a time-and-a-half surcharge (+$11 per m²). All prices exclude GST and are confirmed before work begins.
Can you help with insurance claims?
Yes — insurance documentation is a standard part of every job. We provide written assessment reports, daily moisture logs, photographic evidence, and completion certificates in the format required by most New Zealand insurers. We can also communicate directly with your loss adjuster on request. Notify your insurer before work begins where possible.
Do you handle commercial water damage?
Yes. Cleanify holds SiteWise Gold accreditation, which qualifies us for managed commercial buildings, body corporate properties, and FM-managed facilities. We offer priority response and after-hours scheduling for commercial properties to minimise trading downtime. We provide documentation for business interruption insurance claims.
Can water damage lead to mould?
Yes — and faster than most people expect in Tauranga's Bay of Plenty humidity. Mould can begin growing within 24–48 hours of a water event. This is why prompt extraction and drying are so critical. We assess for mould on every water damage job and include antimicrobial treatment as a standard step in the restoration process.
Is carpet that has been flooded always a write-off?
Not always. Carpet affected by Category 1 water (clean water) and dried within 24–48 hours can often be saved. Carpet affected by Category 2 or 3 water, or carpet that has been wet for more than 48 hours, typically cannot be safely restored and should be replaced. We assess carpet and underlay separately on arrival and give you a clear recommendation.
24/7 Emergency Response
Get Your Free Quote Today
Water damage happening now? The faster we respond, the less total damage. Tell us what happened and we'll confirm the next available team.
24/7 callouts
IICRC certified
Insurance docs included
Emergency? Call now
0204 010 0480
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